Pure Blue Aqua – Privacy Policy
Overview. Pure Blue Aqua ("we", "our", "us") operates the Pure Blue Aqua mobile application (the "App"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy is issued by PB Water Factory Private Limited (CIN: U20119UP2025PTC229173).
1. Information We Collect
Personal Information
- Name
- Email Address
- Mobile Number
- Delivery Address (Flat/Office No, Building Name, District, State, Pin Code)
Service-Related Information
- Orders and Delivery Details
- Complaints and Feedback
- Service Requests
- Wallet Transactions
Optional Uploads
Files/screenshots you optionally submit while raising a complaint or service request.
We do not request or access your contacts, SMS, call logs, or precise location.
2. How We Use Your Information
- Create and manage your customer account
- Process orders and deliver products
- Handle complaints and service requests
- Manage wallet transactions and cashback
- Provide support via phone/WhatsApp/email
- Improve our services and app experience
We do not sell personal data. Any sharing with service providers is solely to provide and improve the service.
4. Data Security
- Customer data is stored securely on Google Firebase.
- Payments are handled by Razorpay using industry-standard security.
- Access to data is restricted to authorized personnel only.
- Data is encrypted in transit using TLS.
5. App Permissions
Storage – requested only at the moment you choose to upload screenshots to support a complaint or service request. Denying this permission will simply disable file attachment; other features remain available.
No access to contacts, messages, call logs, or precise location.
6. Your Rights
- Access a copy of your personal data
- Request corrections or updates
- Request deletion of personal data (may limit service availability)
- Withdraw consent for processing
We retain account, order and wallet records while your account is active and as required by applicable law. You can request account/data deletion by emailing contact@pureblueaqua.com or through our Contact page. We process valid requests within a reasonable time.
7. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect their data.
8. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the most recent update indicated above.
9. Contact Us
If you have questions or concerns about this policy, reach us at:
- Company: PB Water Factory Private Limited (CIN: U20119UP2025PTC229173)
- Email: contact@pureblueaqua.com
- Phone: +91 88825 88842
- Website: www.pureblueaqua.com